前 厅 部
the front office：前厅部
register：登记、注册
Room Reservation: 客房预订处
Book : 预订
Confirm : 确认
Counter : 柜台
Double room: 双人房
Single room: 单人间
Twin room : 标准间
Deluxe suite : 豪华套房
Presidential suite : 总统套房
Room change : 房价
Special rate : 优惠价
Service charge: 服务费
Discount : 折扣
Suites: 套房
Credit card: 信用卡
Cash : 现金
Name tag : 标签，行李牌
Luggage/baggage: 行李
Suitcase : 箱子
Handbag : 手提包
Valuable : 贵重物品
Breakable : 易碎的
Full name: 全名
Fill in : 填写
Nationality : 国籍
Departure date : 离店日期
Signature : 签名
Passport :护照
Receipt : 收据
Fine : 罚金
Sundry fee : 杂费
Bill : 账单
Invoice : 发票
Mis-check : 算账出错
Overpay : 多付
Currency : 货币
Airmail :航空邮寄
Ordinary bill :普通邮寄
Registered mail : 挂号信
Charge to the room : 挂账
Free of charge :免费
Exchange rate : 兑换率
Hotel policy : 酒店的规定
Express : 快件
Deposit : 压金
Off-season : 淡季
Peak-season : 旺季
Arrival list : 来客单
Telephone directory : 电话号码本
A long distance :长途电话
A local call : 市内电话
Extension : 电话分机
Elevator : 电梯
Supermarket : 超市
餐 饮 部
一、 器皿
bowl : 碗
chopsticks : 筷子
spoon : 调羹
fork : 叉子
napkin : 餐巾
cork : 软木塞
screw : 开瓶器
二、 酒水
cocktail : 鸡尾酒
liquor : 烈酒
sake : 米酒、清酒
bitters : 必打士、苦味酒
gin fizz : 金酒菲士
bloody mary : 血玛利
orangeade : 桔子水
fruit juice : 果汁
pepsi : 百事可乐
seven-up : 七喜
sherry:雪利酒
kirsch:樱桃酒
coffee:咖啡
tea:茶
apple juice: 苹果汁
beer:啤酒
champagne:香槟
whisky:威士忌
drink list:饮料单
wine list:酒水单
campari:金巴利
brandy:白兰地
vodka:伏特加
rum:朗姆酒
gin:金酒
tequila:特吉拉
red wine:红葡萄酒
white wine:白葡萄酒
rose wine:玫瑰葡萄酒
dry wine:干葡萄酒
semi-dry wine:半干葡萄酒
semi-sweet wine:半甜葡萄酒
sweet wine:甜葡萄酒
natural still wine:无汽葡萄酒
sparkling wine:有汽葡萄酒
fortified wine:强化葡萄酒
aromatized wine芳香葡萄酒
lemon : 柠檬
三、早餐
1、 dim sum：点心
2、 soybean milk：豆浆
3、 rice gruel：稀饭
4、 porridge : 粥
5、 deep-fried dough sticks：油条
6、 sesame seed pastry：芝麻饼
7、 steamed stuffed bun：肉包
8、 dumpling：水饺
9、 pickle : 泡菜
10、 wonton：馄饨
11、 dessert : 甜点
12、 sandwich : 三明治
13、 noodles : 面条
14、 longevity noodles : 长寿面条
15、 noodle soup : 汤面
16、 fried eggs : 煎蛋
17、 boiled eggs : 水煮蛋
四、菜肴
a la carte : 点菜
table d’hote : 套餐
appetizer : 开胃品
soup : 汤
salad : 色拉
entrée : 主菜
fry : 煎
deep-fry : 炸
sauté : 嫩炒
braise : 炖
boil :煮
steam : 蒸
simmer : 煨
grill : 烤
bake : 烤
roast : 烤
stuff : 酿、填
smoke : 烟熏
lukewarm : 微温
oily : 太油
rare : 生一点
medium : 中等火候
well-done : 全熟
underdone : 不熟
light : 清淡的
heavy : 口味重的
seasoning : 调味品
chili : 辣椒
jam : 果酱
poultry : 家禽
shark’s fin 鱼翅
shrimp : 虾
pigeon : 鸽子
crab : 螃蟹
eggplant: 茄子
vegetable : 蔬菜
fungus : 蘑菇
fillet : 里脊
rump : 腿肉
steak : 牛排
五、菜名
steamed carp : 清蒸鲤鱼
sweet and sour croaker : 糖醋黄花鱼
stewed turtle : 清炖甲鱼
stir-fried eel with brown sauce : 干烧黄鳝
sweet and sour pork chops : 糖醋排骨
fried crisp pork : 脆皮锅酥肉
plain sauté shrimps : 清炒滑虾仁
chicken cubes with chili peppers : 辣子鸡丁
pork shreds with fish seasoning : 鱼香肉丝
smoked crisp fish : 烟熏酥鱼
special spicy chicken : 怪味鸡
noodles Sichuan style : 担担面
fried rice YangZhou style : 扬州炒饭
fried soybean scum roll : 炸响铃
DongPo pork : 东坡肉
hangzhou roast chicken : 杭州烤鸡
cold duck web : 拌鸭掌
three-delicious-in gredient soup : 三鲜汤
Sichuan chicken cube-lets : 宫保鸡丁
Roast chicken : 烧鸡
Chicken chops : 白斩鸡
Chicken in casserole : 沙锅鸡
客 房 部
switch : 开关
IDD ： 国际直拔
DDD ： 国内直拔
Turn-down service : 做晚床
Wardrobe : 衣柜、衣橱
Mattress : 床垫
Air-conditioner : 空调器
Laundry : 洗衣
Express service : 快洗
Iron : 熨烫
Mend : 修补
dry-cleaned 干洗
indemnity : 赔偿
shrink 缩水
fade 褪色
colorfast : 不褪色的
laundry bag 洗衣袋
shirt 衬衫
coat 大衣
trousers: 裤子
toilet, lavatory 恭桶
toilet paper, toilet roll 卫生纸
toilet paper holder 卫生纸架
toilet cover 恭桶盖
toilet seat 恭桶座圈
hand towel 毛巾
towel rack, towel rail 毛巾架
wash basin, hand basin 面盆
faucet, tap 水龙头
shaver outlet, shaver point 剃须刀插座
bathtub, bath浴缸
bath towel 浴巾
shower 淋浴喷头
shower curtain 浴盆帘
soap dish 浴皂盒
toilet articles 盥洗用品
towel 毛巾
handkerchief手帕
shampoo 洗发香波
hot water 热水
soap 肥皂
detergent 洗衣粉
tooth paste 牙膏
hangers 衣架
tooth brush 牙刷
toilet mirror 梳妆
shaving brush 剃须刷
shaving cream剃须膏
comb 梳子
hair drier 吹风机
nail scissors 指甲剪
bathroom 浴室
shower bath, shower 淋浴
dresser 梳妆台
mirror 镜子
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所；抽水马桶
bathrobe 浴衣
waste-paper basket 废纸篓
carpet 地毯
slippers 拖鞋
closet 壁橱
chairs 椅子
nightstand 床头柜
shoe-shiner 鞋刷
初 级 英 语
1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。
2、 Good night. 晚安。
3、 Have a good time! 祝您过得愉快！
4、 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！
5、 I’m sorry. 对不起，很抱歉。
6、 Excuse me. 打扰一下，对不起。
7、 Sorry to have kept you waiting. 对不起，让您久等了。
8、 Just a moment, please. 请稍等一下。
9、 I apologize for this. 我为此道歉。
10、 Can I help you. 我能帮您吗？
11、 It’s very kind of you. 您真客气。
12、 Thank you. 谢谢您。
13、 You are welcome. 不用谢。
14、 I am at your service. 乐意为您效劳。
15、 Turn left/right. 往左/右转。
16、 This way, please. 请这边走。
17、 It’s on the second floor. 在二楼。
18、 Happy birthday! 生日快乐！
Happy New Year! 新年快乐！
Merry Christmas! 圣诞快乐！
19、 May I come in? 我可以进来吗？
20、 May I know your room number and name? 我能知道您的房间号码和姓名吗？
总 台
基本句型
一、预订服务
Good morning. This is Room reservation. May I help you?
早上好，客房预订处，我能为您做什么？
What kind of room would you like to reserve ?
您想订哪种类型的房间?
A single room or a double room ?
要单人间还是双人房间？
For which dates do you want to book the rooms ?
您想订哪几天的房间呢？
What time will you be arriving?
您将在何时到达？
May I know your name ?
您能告诉我您的名字吗？
How long will you be staying?
您将要住多久？
I’d like to confirm your reservation.
我要确认一下您的预订。
I’ll check the room availability.
我查查客房预订情况。
You should pay a deposit of US$1000 beforehand .
您应预期付1000美元的定金。
There is a 10 per cent discount .
10%的折扣。
二、接待服务
What kind of room would you be prefer?
您要什么样的房间？
Have you got a booking?
您预订了吗？
A single room or a double room?
要单人间还是双人房间？
A double room costs 368 Yuan per night .
双人房的房价是每晚368元。
Breakfast is also included.
早餐也包括在内。
May I see your passport?
我能看一下您的护照吗？
Could you fill in this form, please?
请您填一下这张登记表好吗？
This is your room card and room key?
这是您的房卡和房间钥匙。
Could you sign your name, please?
请您签一下名，好吗？
If you leave after 6:00 p.m , you’ll have to pay the full account.
晚上六点以后退房,按全天收费计算.
You’ll have to register individually, please.
请你们分开登记。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉，这个季节人多，各种房间都订满了。
Do you know which unit is responsible for the reception?
您知道您是由哪个单位负责接待的吗？
Could you keep your room key until you check out ?
请您在住宿期间自己保管钥匙，直到结帐离开。
三、收银服务
Here is your bill . It’s 2000 Yuan in all.
这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here.
请核对一下，在这里签个字。
I will write out a receipt for you .
我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗？
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.
我们要向您额外收10美元。
Did you make any phone calls from room, sir?
先生，您从房间打过电话吗？
Excuse me , sir , but I don’t think that will be enough.
先生，对不起，我认为钱数不够。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
对不起,您的信用卡已经止付。根据银行规定要取消。
四、兑换外币
The rates of exchange are on the board there .
今天的兑换牌价在那里的牌子上。
How much would you like to change?
您要换多少？
It’s 8.10 Yuan RMB for one US dollar?
1美元兑换8.10元人民币。
情景对话
一、 Check in
1.
C : Good afternoon , sir . Welcome to our hotel . May I help you ?
G: Yes. I booked a room one week ago .
C: May I have your name please , sir ?
G: John Smith.
C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?
G: That’s it .
C: Would you please fill in this registration card , sir ?
G: Sure . Here you are. I think I’ve filled in everything correctly .
C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…
G: October 24.
C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
G: Yes, I’ll keep it with care , thank you .
C: I hope you enjoy yours stay with us.
C: Good afternoon, madam. Can I help you?
G: Good afternoon, I want a single room, please .
C: Have you made a reservation?
G: No, I haven’t.
C: How long do you want to stay?
G: Three days.
C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.
G: Fine.
C: May I see your passport?
G: Of course. Here you are.
C: Thank you. Madam. Could you fill in this form, please?
G: Yes. Here it is.
C: Thank you, Here is your key. It’s Room 808 on the eight floor.
G: Thank you very much. Good night.
二、 Check out
1. C: Good morning. Can I help you?
G: Yes. I would like to check out. Could I have my bill. Please?
C: Certainly, sir, May I know your name and your room number, please ?
G: Dennis black, Room 1108.
C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.
G: The figure seems right.
C: How would you like to pay, Mr. Black , in cash or by credit card ?
G: In cash. Here is the money.
C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .
2．C: Good morning. Can I help you?
G: Yes, I’d like to check out now .
C: Can I have your name and room number, please ?
G: John smith, room 1208 .
C: May I have your room key, please ?
G: Sure. Here you are.
C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
G: I’m sorry . What’s the 20 Yuan for ?
C: That’s for the drinks you ordered from your room .
G: I see .
C: How would you like to make payment , Mr. Smith ?
G: I’d like to pay in cash .
C: That’ll be 2180 Yuan .
G: Here you are .
C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.
G: Thank you .
C: You are welcome , Good-bye .
三、 Reservation
1. C: Good morning . This is room reservation . May I help you ?
G: Yes , I’d like to book a room , please .
C: Fine , For which date ?
G: For Oct. 1st .
C: For how many nights ?
G: Two nights.
C: A single room or a double room ?
G: A double room .
C: Could you give me your name , please ?
G: Mr. John Cook .
C: May I have your telephone number , please ?
G: 021-81006382
C: What time do you expect to arrive , sir ?
G: At about 6.p.m .
C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .
G: That is right . Good-bye .
C: Good-bye and we are looking forward to seeing you .
2. C: Good morning . Room reservation . Can I help you ?
G: I’d like to make a reservation .
C: When for ?
G: For Sept .9th .
C: For how long ?
G: About a week .
C: Could you hold the line , please ? I’ll check….
Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .
G: That’s all right .
C: We’re very sorry , sir . We hope you understand .
礼 宾 部
基本句型
May I take your luggage for you?
我来帮您拿行李，好吗？
Just a moment ,please . I’ll bring a luggage cart.
请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .
先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately.
如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?
请问您有几件行李？
Two suitcases and one bag . Is that right?
两只箱子和一个包，对吗？
I’ll show you to the Front Desk.. This way please.
让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
May I have your room key , please.
请把您房间的钥匙给我好吗？
Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.
大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.
当您要返回酒店时，请向出租车司机出示一下酒店名片。
According to regulation, we don’t accept food , combustible , valuable and breakable objects.
根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。
Is this the correct number of bags?
您的行李数目对吗？
情景对话
1、 Bellman’s service
B: Good afternoon ,sir . Welcome to our hotel .
G : Thank you .
B : How many pieces of luggage do you have ?
G : Just these three .
B : Two suitcases and one bag . Is that right ?
G : Yes , that’s all .
B : I’ll show you to the front desk . This way please , I will put your bags by the post over there .
G : I see , thanks .
B : Another bellman will show you to your room when you have finished checking in .
G : Ok , fine .
B : Please enjoy your stay .
2、 Introducing hotels services
Bm : Good afternoon , sir and madam . I’m the bellman.
Mr.bellow & Mrs bellow : Good afternoon.
Bm : Very glad to have you here . Let me carry your baggage . This way , please .
(They are going to the elevator entrance)
B: Could you tell us something about your hotels services?
Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .
M : How about other services ?
Bm : Also available are a beauty salon , a swimming pool and tennis…..
(Now they are at the elevator entrance)
Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .
B : Thank you . See you then .
3、 On the way to the room
B : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?
G : Yes , that’s right .
B : Is there anything valuable or breakable in your bag ?
G : Yes , there is a bottle of whiskey .
B : Could you carry this bag , sir ? I’m afraid the contents might break .
G : Sure , no problem .
B : Thank you , sir . May I have your room key , please ?
G : Yes, here you are .
B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .
G : I see .
B : Is this your first time to HangZhou ?
G : Yes , it is .
B : I hope you’ll have time to see HangZhou . There is a lot to see .
G : I’m sure there is .
B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .
4、 Checking baggage
B: Good morning ! Madam . Can I help you ?
G : Yes , I’d like to check my baggage .
B : How many pieces have you got ?
G : I’ve got four pieces in all .
B: When will you want them ?
G: In three days .
B : Please keep the name tags.
G : Thank you
B : Not at all .
5、 Luggage check –out
B : This is the bell captain’s desk . May I help you ?
G : I’m going to check out soon . Could you pick up my luggage . Please ?
B : Certainly , sir . May I have your room number , please ?
G : Yes , it’s 1101.
B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , please ?
G : Ok .
B : Good morning ,sir . I’ve come for your bags .
G : Thank you . Could you take these two suitcases , please ? I’ll bring the bag with me .
B : Certainly , sir . Two suitcases ?
G : Yes .
B : Is there anything valuable or breakable in them ?
G : No .
B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . Please ?
G : Certainly .
B : Thank you , sir .
G : You are welcome . See you later .
商 务 中 心
基本句型
the letter can go for 1.60 Yuan
这封信要1.60元邮资.
I think I’d better look it up .
我想我需要查一下价钱.
Here’s a form . please print the name and address of the person you’re sending to .
这里有张表格. 请您将收信(款)人的姓名和地址用印刷体写上.
If it’s urgent , we can send it by express .
如果是急信, 我们可以寄快件.
Sorry , this printed matter is overweight .
很抱歉, 这件印刷品超重了.
What sort of stamp do you want to buy ?
您想买哪种邮票?
We charge each page ** yuan for typing and ** yuan for fax to U.S.A. plus 10% service charge .
打印费每页**元, 发传真到美国每页**元, 外加10%服务费.
As soon as your fax comes in , we’ll inform you at once .
您的传真一到, 我们马上会通知您.
Could you please write your name and room number and sign the billing voucher ? we’ll send your original copy to your room after we have faxed them .
请您写下您的姓名和房间号码并在账单上签字, 好吗?我们发出传真后会将您的原文送到您的房间去的.
情景对话
四、 Business center
1. C: May I help you , sir ?
G: Yes , I’d like to make some photo copies of these documents , please .
C: Very good , sir. How many copies do you need ?
G: One each .
C: All right . Just a moment , please , sir .
……..
Here they are .
G: Thank you . How much does it cost ?
C: Three Yuan for each , sir .
G: OK . Here is the money .
C: Thank you , sir . Here’s the receipt . Good-bye .
G: Good-bye .
2. C: Good morning , sir . Can I help you ?
G: Good morning . I want to send a fax .
C: Where to , sir ?
G: To my parents .
C: Can you give me your fax number , please , sir ?
G: Certainly . It’s (612)371-8999
C: Thank you . Would you please sit down and wait for a while ?
G: Good . Thank you very much .
C: All done , sir . Here you are . How would you like to pay ?
G: I’ll pay in cash . How much ?
C: It’s 90 RMB Yuan altogether .
G: OK . Can I have a receipt ?
C: Certainly , sir . Here you are .
G: Thank you very much . Bye.
C: Good-bye .
3、typing service
G : Excuse me . I want to have this document typed , please .
C : All right , madam .
G : How much does it cost one page ?
C : For A4,twenty four Yuan each page , and A3 , thirty Yuan . Which would you prefer ?
G : A3 , please . When can I pick it up ?
C : In half an hour .
G : OK , I’ll be back in forty minutes .
(30 minutes later)
G : Hello .Is it done ?
C : Yes , madam . Here is your original script and the typed one . Can you make some corrections ?
G : Sure
……….
Very well done . I couldn’t find any mistakes .
C : In this case , let me print it for you now . Could you please wait for a few seconds ?
G : No problem . Go ahead .
C : All done , madam . Here you are .
G : Oh , this is quick ! Charge it to my room then .
C : All right . Could you please show me your room card or room key ?
G : Oh , yes . Here is my room card .
C : Room 1102 . And now, Ms .Bush , can I have your signature here ?
G : Certainly . There .
C : Thank you very much , madam .
总 机
基本句型
LongHill hotel, May I help you?
龙禧大酒店，能为您服务吗？
Just wait a moment and I’ll connect you.
请等一下，我替您接通。
Please press 0 and then the area code and the number.
请先拨0，再拨区号和电话号码。
May I take a message for you?
我帮您传个口信好吗？
They aren’t answering.
没有人接听。
Which extension?
什么分机号码？
Don’t hang up , please.
请勿挂断。
Sorry , the line is busy.
对不起，线路忙。
Hold in , please . I’ll put through to the information desk .
请别挂电话，我给您接问讯处。
情景对话
1、
C : LongHill hotel . May I help you ?
G : Yes . Could you put me through to room 1002, please ?
C : Certainly , sir . Just a moment , please .
2、
C : LongHill hotel . Can I help you ?
G : May I speak to Miss Grace , please ?
C : Do you know her room number ?
G : I’m sorry . I don’t know .
C : Hold on , please , I’ll put you through to the information .
3、
C : Operator . Can I help you ?
G : Yes , I’d like to know how to make outside calls .
C : For calls in HangZhou , please press 0 first and then the number you want .
G : I see . And what about calls outside HangZhou .
C : For calls outside HangZhou , please press 0 and then the area code and the number .
G : Thank you very much .
客 房
基本句型
一、打扫房间
1、 Housekeeping. May I come in?
客房服务员，我能进来吗？
2、 I’m sorry to trouble you, sir May I clean the room now?
对不起，打扰了，先生，现在我能为您打扫房间吗？
3、 Would you like me to make your bed now?
现在我能为您整理床铺吗？
4、 When would you like me to do room , sir?
您要我什么时候来为您整理房间，先生？
5、 Shall we come back later?
我们等一会再来，好吗？
6、 I hope I’m not disturbing you.
我希望没有打扰您
7、 I’m coming to change the sheets and pillowcases.
我来调换床单和枕套
8、 We will come and clean your room immediately.
我们马上就来打扫您的房间。
9、 Can you tell me your room number?
您能告诉我您的房号吗？
10、A repairman will come and check it right away.
修理工会马上来检查。
11、 Don’t worry .We will help you to look for it.
不要担心,我们会帮您寻找的。
12、 Have you check your room?
您检查过您的房间了吗？
13、 It takes half an hour to finish cleaning .
打扫房间一般花半个小时。
14、 It will take 6 hours to repair the water pipes .
修理水管要花6个小时。
15、 Let me inqure about it and I’ll let you know as soon as possible .
让我来询问此事，我会尽快答复您 。
16、 May I have your room number card ?
可以把房号牌给我吗？
17、 My English is not good enough for me to take down what you said . Here’s a pen and paper for you .
我的英语不够好，记不下您说的话。这儿有笔和纸给您。
18、 Special laundry bags with lists are placed in your wardrobe . Washing handed in by 9:00a.m.will be returned to you after 5:30 p.m . On the same day .
您的衣柜里有专用洗衣袋和洗衣单。早上九点半以前送去洗的衣服，当天下午五点半以前能送回来。
二、洗衣服务
1、 Laundry service. May I come in?
洗衣服务，我可以进来吗？
2、 Good morning, I’ve come to collect your laundry.
早上好，我来取您要洗的衣服。
3、 Would you please fill in the laundry list?
请您填一下洗衣单好吗？
4、 Please sign on the laundry list, sir/madam
请您在洗衣单上签名好吗？先生/女士
5、 When would you like your laundry back?
您要什么时候取回送洗的衣服？
6、 You laundry will be ready by 6p.m this evening.
您送洗的衣服会要今天下午6点钟洗好。
7、 Here’s your laundry, madam.
女士，这是您送洗的衣服。
8、 You’d better check your laundry.
您最好查看一下洗好的衣服。
9、 We have express laundry service.
我们有快速洗衣服务。
10、 Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.
您送洗的衣服明天下午可以洗好，如果您需要的话，我们可以在今天晚上洗好，不过这是快件，要另外加收费用。
三、其它
1、 I’m afraid that you have to pay an indemnity. It’s a hotel policy.
恐怕您得赔偿。这是酒店规定。
2、 According to our regulation, I think you should pay 220 Yuan.
根据酒店的规定，我想您得赔偿220元。
3、 I’m awfully sorry to have broken your glasses while cleaning the room.
对不起，清洁房间时我不小心把您的眼镜打破了。
4、 Here is the master switch, Please be sure to insert the keyboard into its slot.
这是总开关。请记住把钥匙牌插入它的槽内
情景对话
Laundry service
1．
C ：Good afternoon . Can I help you ?
G : This is Mrs. Peker in room 705 .I want to have my coat dry-cleaned. Can you ask someone to pick it up ?
C : Yes . But I’m afraid it’s too late for today’s laundry .Do you need express laundry ?
G : What time will you send my coat to my room ?
C : Around 6:00 p. m
G : OK . How much shall I pay for the express service ?
C : It’s 50% extra .
G : I see . Thank you .
C : You’re welcome . I’ll ask somebody to pick your laundry at once . Thank you for calling . Good-bye .
2、
C : Good morning , madam .
G : Good morning .
C : Have you got any laundry ?
G : Yes , I have . Here are my blouses and coat .
C : Anything else ?
G : Oh , yes . My husband also has got some laundry . Those are this suit and shirts .
C : Are they to be dry-cleaned ?
G : Oh , no . Only the suit and coat are to be dry-cleaned .
C : Very well , madam .
G : Thank you very much .
C : With pleasure .
Room cleaning
1、
C : Housekeeping . May I come in ?
G : Yes . Come in , please .
C : Would you like me to make your bed now ?
G : Yes ,please . This bed is very comfortable .
C : I’m glad you are please with it . I hope you will enjoy your stay .
G : I’m already enjoying . Thank you .
2、
C : Housekeeping . May I come in ?
G : Yes , please .
C : When would you like me to do your room , sir ?
G : You can do it now if you like . I am going down for my breakfast .
C : Thank you , sir .
3、
C : Housekeeping . May I come in ?
G : Yes , what is it ?
C : I’m sorry to trouble you , sir . May I clean the room now ?
G : Well , I’m going to meet some friends .
C : Shall we come back later ?
G : Yes , please clean it when I’m out .
C : All right .
G : Thank you .
C : Glad to be of service .
餐 饮 服 务
基本句型
1、 Chinese restaurant . May I help you ? 中餐厅，能为您服务吗？
2、 Welcome to our restaurant . 欢迎光临我们餐厅
3、 When would you like your table ? 您什么时候用餐
4、 How many person , please ? 你们一共有几位？
5、 I’m sorry , the restaurant is full now . 对不起，餐厅客满了。
6、 Do you have a reservation , sir ? 先生，您有预订吗？
7、 Is it only two of you ? 就你们两位吗？
8、 Do you have a meal voucher ? 您有餐券吗？
9、 Where would you like to sit , sir ? 先生，您喜欢坐哪儿？
10、 Is this table all right ? 这张桌子可以吗？
11、 Take a seat , please . Here is the menu . May I take your order , sir ? 请坐，给您的菜单，先生，您要点菜吗？
12、 Are you ready to order ? 您要点菜了吗？
13、 What would you like to have drink ? 您要喝点什么？
14、 Would you care for soup ? 您要汤吗？
15、 I’m sorry , there isn’t any left ? 很抱歉，这个菜供应完了。
16、 Here is you’re the smoke fish . 这是您的烟熏鱼。
17、 Will that be all , sir ? 就这些吗？
18、 What would you like to have , coffee or tea ? 您要喝咖啡还是茶。
19、 The buffet is over there . Please help yourself . 自助餐在那边。请随意取用。
20、 We are open from 17:00 to 21:30 我们从17：00一直营业到21：30
21、 Will you dine a la carte or take the table d’hote ? 您想点菜呢还是吃套餐？
22、 Would you mind serving now ? 现在上菜好吗？
23、 Pardon me . I’ve made a mistake about your dish . 请原谅，我把您的菜弄错了。
24、 I’m really sorry . I’ll do it again for you at once . 实在对不起，我马上为您重做。
25、 Anything else would you like ? 您想再要点别的吗？
情景对话
Take reservation（预订）
1、
C : Chinese restaurant . May I help you ?
G : Yes , I’d like to reserve a table by the window , please .
C : For what time , sir ?
G : Around 7:00pm . This evening .
C : For how many ?
G : Four .
C : Can I have you name , please , sir ?
G : Blake .
C : A table by the window for four this evening at 7:00 for Mr.Blake .
G : That’s right .
C : Thank you for calling us , Mr.Blake .
Seating guest（领座）
C : Good evening , sir . Welcome to our restaurant .
G : Good evening .
C : How many persons , please ?
G : A table for eight , please .
C : Where would you like to sit ?
G : Well , by the window , please .
C : I’ll show you to your table . This way , please . Is this all right ?
G : Ok . That’s really fine .
C : Please take a seat , sir .
G : Thanks .
C : A waiter will come to take your order . Just a moment , please .
Take orders(点菜)
1、
C : Can I take your order , sir ?
G : Yes , I’d like to try the steak , please .
C : Any to follow ?
G : Vegetable soup , please .
C : Would you like to order a dessert ?
G : What kinds of pie do you have ?
C : Peach , lemon cream , and apple .
G : I’d like lemon cream , please .
2、
C : Here you are , sir , the menu .
G : Oh , thanks . What’s good tonight ?
C : We have very good dishes for tonight , which do you prefer , GuangDong food or HangZhou food ?
G : I’d like HangZhou food . What do you recommend ?
C : How about fried crisp pork and plain sauté shrimps ?
G : It sounds good . Ok . Give me the dishes , please .
Service during the meal（餐间服务）
1、
C : Sorry to have kept you waiting , sir . Your smoked crisp fish , special spicy chicken and beer . Please enjoy your lunch .
G : Thank you very much .
…….
C : Excuse me . May I take your plate away , sir ?
G : Sure , go ahead .
C : Here is your mushroom soup . Would you like to have some rice ?
G : Yes , please .
C : Very well , sir . Just a moment , please .
C : Your water melon , sir . Will that be all ?
G : Yes .
C : Thank you . Have a nice afternoon .
G : Thanks .
2、
C : Excuse me . Here is your noodles Sichuan style .
G : Noodles ? But I think I want a fried rice Yangzhou style .
C : Oh . I’m terribly sorry . There could have been some mistake . Let me check …… Yes , you’re right , sir . What you have ordered is a fried rice . I’m sorry . Just a moment , I’ll bring it to you right away…….. Here is the fried rice , sir . I’m so sorry for that .
G : That’s all right .
3、
C : Are you all thought , sir ?
G : Yes , we have finished .
C : Did you enjoy your dinner , sir ?
G : Yes ,very much .
C : How do you feel the fish , sir ?
G : It’s delicious . I prefer the fish to the pork . The pork is too oily .
C : What do you think of the soup ?
G : It’s also nice . I like it very much .
C : Thank you . I’m glad you like them .
At the coffee shop (咖啡厅服务)
1、
C : Good morning , sir . A table for two ?
G : That’s right .
C : I’ll show you to your table . This way please .
….
Please take a seat , sir and madam .
G : Thank you .
C : Here is the menu . We have both buffet-style and a la carte dishes . Which would you prefer ?
G : We’d like to have a buffet breakfast .
C : The buffet is over there . Please help yourself .
G : Thank you very much .
C : With pleasure .
In the bar(酒吧服务)
1、
C : Good evening , sir . What can I get you ?
G : A pint of beer , please .
C : We have two kinds of beer . The medium-strength beer and the export beer .
G : Which is better ?
C : Well , the export beer is stronger , but both are the light type . We have both bottled and draught beer .
G : Ok . I’ll have a glass of the stronger one , please .
C : May I put it to your hotel bill ?
G : Sure , please .
C : Can I have your room card , please , sir ?
G : Oh , yes . Here you are .
Room service(送餐服务)
1、
C : Room service . Can I help you ?
G : Yes . Can I have my breakfast brought into my room ?
C : Certainly , sir . Would you give me your name and your room number , please ?
G : Yes . My name is Clinton and my room number is 1116.
C : At what time would you like it , Mr.Clinton ?
G : Now , please .
C : A continental breakfast ?
G : Yes .
C : With coffee or tea ?
G : Coffee , please .
C : Orange juice or apple juice ?
G : Apple juice .
C : For how many people ?
G : Two . How long will it take ?
C : I’ll be up immediately , Mr.Clinton .
G : That’s fine . Thank you .
C : You’re welcome .
2、
C : Room service . May I come in ?
G : Come in , please .
C : Good morning , madam . Here is the breakfast .
G : Just put it on the table , please .
C : Would you like anything else ?
G : No , thanks . That’s enough for me .
C : Please call us if you need anything else .
G : Thanks .
C : Please sign the bill .
G : Yes….here you are .
C : Thank you . Please enjoy your breakfast . Good-bye .
收 银 服 务
基本句型
Here is your bill . It’s 2000 Yuan in all.
这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here.
请核对一下，在这里签个字。
I will write out a receipt for you .
我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗？
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.
我们要向您额外收10美元。
Excuse me , sir , but I don’t think that will be enough.
先生，对不起，我认为钱数不够。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
对不起,您的信用卡已经止付。根据银行规定要取消。
情景对话
Presenting the bill(结账服务)
1、
G : Waiter ! Can I have the bill , please .
C : Yes , sir . Just a moment , please .
Here is your bill, sir . The total is 650 yuan .
G : Well , what’s this for ?
C : That’s for the wine , sir .
G : I see .
C : Would you like to sign for it ?
G : All right .
C : May I have you room card or room key ?
G : Sure . Here it is , room 1208.
C : Thank you , sir please sign here . Have a nice evening .
2、
C : Would you like anything else , sir ?
G : No , thank you . We’ll take the bill now.
C : Yes . One moment , please . How would you like to pay for it , sir .
G : Do you accept credit card ?
C : Certainly , sir . Which kind have you got ?
G : VISA card .
C : That’ll be fine . May I take a print of your card ?
G : Here you are .
C : Thank you , sir . Please wait a moment . I’ll be right back . Could you sign here , please , sir .
G : Ok , that’s it .
C : Thank you , sir .
日 常 英 语
数字及时间
1/2 : one-half;a half
1/3 : one-third
3/4 : three-fourths
1/5 : one-fifth
2/5 : two-fifths
7/8 : seven-eighths
1/10 : one-tenth;a tenth
1/100 : one-hundredth;one per cent
1/1000 : one-thousandth
1/10000 : one ten-thousandth
21/2 : two and one half;two and a half
42/3 : four and two-thirds
100% : one hundred per cent
0.5% : point five per cent
0. 46% : point four six per cent
2.05 : two point nought five;two point O five
6.003 : six point nought nought three;six point O O three
78.12 : seventy-eight point one two
同一个时间可以有几种表达方法。
1.1)4:00 four o’clock,four,4 o’clock
1.2)04:00 four in the morning, 4 a.m
1.3)16:00 four inthe afternoon,4 p.m
2.1)9:00 nine o’clock,nine,9 o’clock
2.2)09:00 nine in the morning,9 a.m
2.3)21:00 nine in the evening,nine at night,9 p.m
3.1)12:00 twelve o’clock,twelve,12 o’clock
3.2)12:00 twelve in the morning,12 a.m,midday
3.3)00:00 twelve at night,12 p.m,midnight
4)12:15,00:15 a quarter past twelve,quarter past twelve,twelve fifteen,a quarter after twelve
5)02:25,14:25 twenty-five past two,twenty-five minutes past two,two twenty-five,twenty-five after two
6)11:30,23:30 half past eleven,eleven-thirty,half eleven,half after eleven
7)12:45,00:45 a quarter to one,quarter to one,twelve forty-five,a quarter of one
8)07:50,19:50 ten to eight,ten minutes to eight,seven-fifty,ten of eight
下面的例句都是表示时间：
What time is it, Gordon?
几点了，戈登？
Just after five.
刚过5点。
What’s the time now?
现在是什么时刻？
It’s quarter past.
一刻了。
Can you tell me the time?
你能告诉我几点了吗？
It’s twenty-five past twelve.
12点25分。
Have you got the time?
你知道现在是什么时间吗？
It is nearly one o’clock.
快一点了。
What time does the boat leave from New York?
船什么时间离开纽约？
At a quarter past three in the afternoon.
下午3点15分。
The time is six forty-five.
现在是6点45分。
My watch says six thirty.
我的表是6点30分。
It’s five to eight and breakfast’s at eight o’clock.
现在差5分8点B，早餐八点钟开。
The time was 10:35 hours Greenwich Mean Time.
现在是格林威治平时10点35分。
I’ll be back at quarter past one.
我1点15分回来。
By eleven o’clock Brian was back in his office.
布赖恩11点回到了办公室。
At two o’clock in the morning caslon was still awake.
到凌晨2点卡斯隆还没睡着。
You should be there no later than nine thirty.
你必须在9点半前到那儿。
Office hours are from 9 a.m to 6 p.m
办公时间为早9点到下午6点。
同一日期的表达方法
7月10日 July 10,July 10th,10 July或10th July
Tuesday May the thirteenth
5月13日星期二
Monday the fifth of April
4月15日星期一
What date is it?
今天是几号？
It’s the 30th today.
今天是30号。
They married on December 9,1913.
他们于1913年12月9日结婚。
Labour was defeated in the General Election on 19 June 1970.
工党在1970年6月19日大选中败北。
The case was heard in the High Court in February 1970.
这个案件于1970年2月由高等法院审理。
Where were you on the nights of February 4th and 7th?
2月4日和7日晚上你都在什么地方？
They lived together from December of that year until June of 1980.
他们从那年12月到1980年6月一直住在一起。
The paper he hands me has a 1975 date.
他签发给我文件写的是1975年的日期。
在英式英语中，日期在前月份在后，即顺序为日月年，但在美式英语中，则月份在前日期在后，即顺序为月日年。这一点必须注意，否则会发生错误。例如我们写10-7-86或10/7/86，在英式英语中是July 10th 1986,而在美式英语中，则为October 7th 1986.我们使用的计算机上的时间就是美式英语。
英美说法不同的还有，例如：这事发生在星期四。在英式英语中It hppened on Thursday. 而在美式英语中为It happened Thursday.
